Looking for cadence,
not chaos?

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What our users say about us

The content is fantastic, I'm really enjoying the programme
NHS Clinical Entrepreneur
All the People Diligence modules have been very high quality and useful
Senior Healthcare Professional
The practical advice about managing was very useful and I took a lot away from it
Senior Manager, NHS
A fantastic resource for anyone looking to take their company to the next level of scale
Chief Innovation Officer, Open Medical

Simple tools that teach your teams to keep improving and adapting everything they do

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Adaptive problem solving

Easy step by step guides to help your teams respond to novel problems

Decision making under conditions of uncertainty

Introduction to systems thinking and complexity science to improve team decision making

Team design

Evidence based research to help you design successful, agile teams

Continuous improvement

Seeding continuous improvement into every aspect of what you do

Psychological safety

Encouraging voice and challenge without damage to relationships

Effective goal setting

Beyond management by objectives - creating a mission led organisation

Are you ready for the frontier?

Do you see yourself as a frontier firm pushing the boundaries, or are you happy to move at a slower pace? We help businesses reach the frontier!
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Culture Analytics

We use pinpoint metrics to help you better understand your organisational and productivity pinchpoints

Foundational Learning Platform

Our rich learning platform is packed with tips, videos, templates and how to guides to help your teams excel

Skills Dashboard

Our customised data visualisations help you measure learning progress and identify skill gaps as you build out organisational capability

Frequently asked questions

Is this an agile programme?

No. We know that businesses are complex. They want to innovate, disrupt and change but they also do a lot of work that does not benefit from constant reinvention. We have researched many great approaches to performance improvement (e.g. kaizen, agile, scrum) but we know that businesses need to use different approaches at different stages in their business and product lifecycles. That's why our programme teaches managers how to differentiate between continuous improvement ("doing things better") and innovation ("doing things differently"). We incorporate ideas from many different organisational paradigms to help you achieve this. Your managers will learn how to set aspirational, challenging goals - and work out how to solve them. The in-depth behavioural content will help your managers coach their team through any challenge, while seeking excellence in everything they do

Do I have to sign up for the learning programme?

No. We can help you pinpoint and sense-make the stress-points in your business before rebuilding organisational skills. We use our own tailored people analytics to identify the gaps that can lead to poor delivery. We work with leadership teams to help them see their businesses as a 'system' that grows and expands - then declines. We show how businesses can give themselves a lifecycle extension by fostering a culture of continuous improvement and adaptation. Our organisational learning platform embeds this knowledge into teams  

Why should we trust you?

People Diligence was founded by Claire Hartnell, a former management consultant with more than 20 years experience working on projects up to C-suite level within FTSE 500 firms. Claire had become disillusioned with her work in strategy where ambitious plans were built by analysts often distanced from front-line workers. Time and again, she saw how these plans failed when they were given to teams to implement. She felt there had to be a better way to build a high performance culture that didn't need outside consultants but came directly from people understanding customer needs. People Diligence is the result. The learning platform and culture diagnostics are the result of a deep research programme that looked far beyond traditional management research into the realms of behavioural science, evolutionary biology and complexity science. It combines ideas and approaches from the world of science, management consultancy, software design and manufacturing

How is the learning platform different from standard leadership training?

Traditional leadership training can be narrow and expensive. Often it is conducted through face to face workshops at pre-arranged times. This means it's difficult to quickly scale up skills across a whole business. Our e-learning modules take less time than traditional face to face workshops (the average module is 25 minutes long) and can be accessed at a time and in a place that suits the learner. Instead of patchy learning that is quickly forgotten, our approach allows a whole business to quickly learn core business skills including goal-setting, problem solving, continuous improvement and innovation. Our how-to guides and downloadable templates let your teams to start applying their new knowledge immediately. There is no patchiness, no missing a workshop to attend a client meeting, no forgetting after 6 months. Our programme offers a constant, dynamic resource to drive performance in your business

What's special about your approach?

Our programme takes a 'systems thinking' approach. We don't look at products, businesses or teams at a single point in time. We see them as complex adaptive systems, which are continuously evolving. This means they will go through phases of growth, stability and reorganisation. Understanding this is critical for building business capability. The behaviours, tools and habits you need to innovate are different from those you need to build a 'production machine'. Most businesses face problems when they try to move between phases - e.g. trying to become more innovative after a long period of stability; introducing rules, quality controls and standards into a start-up environment; moving into adjacent markets after rapid growth. We help you anticipate change - and build resilient, adaptive teams able to respond to any challenge